Client Care & Store Terms
Returns & Privacy
Our commitment to your complete peace of mind with every LUSTRA fine jewelry piece.
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Returns & Exchanges
All Lustra pieces are carefully checked before shipping. We do not offer refunds or exchanges unless the piece arrives with a defect or issue.
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos, and we’ll be happy to assist.
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos, and we’ll be happy to assist.
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Privacy Policy
At LUSTRA, we treat your personal data with utmost discretion and confidentiality. We only collect the necessary customer name, contact phone, and delivery address to fullfill your orders safely. We never sell or share your information with third-party marketers.